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FAQ
All orders are processed within 1 business day after receiving your order confirmation email. You will receive another notification when your order has shipped. If you have any questions please feel free to contact us at service@iron-ethos.com
Discout
1.Do you offer a Military Discount?
Sure, we have 20% off for military. When you add an item to your cart, you'll see a prompt to verify the discount.
Shipping
1.How long will it take to get my package?
Generally, packages should arrive in the United States within 10-15 business days.
Payment Methods
1.What payment methods are available?
We accept PayPal and Apple Pay , G Pay , American Express , Mastercard , Visa for the payment.
Order Information
1.How can I track my package status?
We will send you a Notify email with tracking information once the package was shipped, you can use the tracking number inside to follow up your package and receive it timely.
Returns and Warranty
1.How can I return my product back?
The knife must be returned with 30 days from the date of receipt.
The knife must be in new condition, with no signs of wear, damage, or modifications.
The return process must be confirmed with Iron Ethos. service@iron-ethos.com
2.Warranty Coverage
Iron Ethos guarantees high-quality products for customers. The warranty will be valid within the product’s life and you are required to be the original owner of the knife. We will try our best to help you.
Warranty Limitations details: https://www.iron-ethos.com/pages/warranty-policy
Free Shipping
Shop with us and get free shipping on orders over $100. Enjoy your shopping!
Free Returns
Free returns within 30 days if the product has defects in material or workmanship.
Customer Service
Reach out at service@iron-ethos.com, we are here to assist you with any questions.